Taco Catering Payments, Changes & Policies FAQs
Once an event is booked, payment timing and change deadlines become important. Guest counts, menu adjustments, final balances and cancellation rules all have cutoffs so the kitchen and event team can prepare accurately.
The questions below explain common payment and order-management policies. For the complete current policy language, always review the LaLa Tacos Terms & Conditions.
Frequently Asked Questions About Payments, Changes & Policies
How much is the deposit?
The required deposit is 25%.
When is my final balance due?
Your final balance is due 7 days before your event.
Can I use a different credit card for the final balance?
Yes. Please email celina@lalatacos.com and request a secure credit card form so you can provide the new card information.
Can somebody else pay for my catering?
Yes. Someone else can make a payment toward your order.
They should always include either the name on the order or your order number with the payment. If that information is missing, it may delay us matching the payment to your order.
Can I pay by ACH?
ACH may be available for certain approved corporate or government accounts. Please contact LaLa Tacos by email for approval and instructions.
Can I pay with a credit card?
Yes. Credit-card payments include a 3% credit-card service fee.
Why is there a 3% credit-card fee?
The 3% fee covers the processing costs charged by the credit-card company. If you prefer to avoid that fee, you can pay by Zelle instead.
My credit card changed or expired. How do I update it?
Please email aron@lalatacos.com and request a secure credit card form so you can provide the updated card information.
Does LaLa Tacos store my full credit card number?
No. LaLa Tacos does not store your full credit card number. The information available to us is limited, such as the card type, last four digits, and expiration date.
Can I have my saved card information removed after my event?
Yes. Please email aron@lalatacos.com after your event and request that the saved card information be removed.
When will I receive my credit-card receipt?
Credit-card receipts are generally issued when our merchant batch processes later in the evening.
Can I get a copy of my paid invoice after my event?
Yes. A copy of your paid invoice is available upon request by email.
Can I reduce my guest count after booking?
Yes. You may reduce your guest count up to 7 days before your event.
Can I add guests after booking?
Yes. You may add guests up to 5 days before your event, subject to availability.
Can I add appetizers after I have already booked?
Yes. You can make changes to your order, including adding appetizers, up to 7 days before your event.
Can I remove an appetizer after I have already booked?
Yes. You can remove appetizers from your order up to 7 days before your event.
What happens if my venue cancels my event at the last minute?
If your venue cancels your event the same day, your order remains fully payable. By that point, LaLa Tacos has already purchased food, prepared for your event, reserved equipment, and scheduled our team.
A venue cancellation is outside LaLa Tacos’ control and does not cancel the customer’s financial responsibility for the order.
What happens if LaLa Tacos makes a mistake on my order?
We do everything we can to prevent mistakes, but no company can honestly claim that mistakes never happen.
If you notice an issue, please contact us right away so we have the best opportunity to correct it during your event or delivery.
If we forgot an item or cannot correct the mistake, you will not be charged for anything we failed to provide. Depending on the circumstances, we may also provide an additional credit or other adjustment to make up for the inconvenience.
We take responsibility for our mistakes and will do our best to make things right.
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